Shipping Policy

Effective date: October 31, 2026

This Shipping Policy explains how CaaMoo Store handles delivery enquiries and shipping arrangements. As products, order quantities and destinations can vary, shipping costs and estimated delivery details are confirmed for each order before payment.

1. Destinations and service availability

We primarily serve customers in Canada. Availability for a particular province, territory, remote area or international destination must be confirmed by our team. Some products or large orders may require a carrier or service selected specifically for the shipment.

2. Shipping quotations

Shipping charges may depend on destination, package dimensions, weight, quantity, carrier service and any special handling requirements. Any shipping amount shown by the website is an estimate unless expressly confirmed in a written quotation or invoice. The final order confirmation will state the agreed shipping amount and currency before payment is requested.

3. Processing and estimated delivery

Processing begins after the order details, specifications and payment arrangements have been confirmed. Made-to-order or custom curtains may require additional production time. Delivery estimates are provided in the order confirmation when available; they are estimates rather than guaranteed arrival dates unless a written guarantee is expressly stated.

4. Address accuracy and delivery access

Please provide a complete and accurate delivery address, including unit number, postal code and any delivery instructions. Additional charges or delays may arise if an address is incomplete, inaccessible or needs to be changed after dispatch. Contact us promptly if you notice an error in the address.

5. Duties, taxes and remote-area charges

Applicable sales taxes, duties, brokerage charges and remote-area surcharges depend on the destination and transaction. We will identify charges known to us before payment is due. For shipments crossing a national border, the customer may be responsible for import duties, customs brokerage or other destination charges unless the written order states otherwise.

6. Tracking, delivery issues and damaged parcels

Where tracking is available, tracking details will be shared after dispatch. Please inspect the outer packaging and products promptly after delivery. If a parcel is lost, visibly damaged or incomplete, contact us as soon as reasonably possible and provide the order number, photographs and carrier details where available. We will review the issue and coordinate the next steps under the carrier terms and applicable law.

7. Changes and contact

Contact us before dispatch if you need to request a delivery-address or service change. Changes may affect the shipping price or estimated delivery date. For a shipping quotation or delivery question, use the Contact Us page. This Policy does not limit any mandatory consumer rights.